SHIPPING & DELIVERY
Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to get your new swimwear to you just in time for your next getaway:
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Free Shipping (7-14 business days): $0
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Standard Shipping (7-14 business days): $10
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Express Shipping (3-6 business days): $20
Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your bikini is on its way.
Q: Can I track my package? A: Absolutely! Once your swimwear ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.
ORDERS & PAYMENTS
Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to change a size, update your shipping address, or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.
RETURNS & EXCHANGES (HYGIENE POLICY)
Q: What is your return and exchange policy for bikinis? A: Due to strict health and sanitary regulations, we want to ensure every customer receives a pristine product. We accept returns and exchanges within 30 days of delivery only if the swimwear is unworn, unwashed, in its original packaging, with all tags attached, and the hygienic liner intact.
Note: Please try on your SolvixOrlun bikinis over your underwear when checking the fit.
Q: My order arrived damaged or I received the wrong item. What should I do? A: We hold our swimwear to the highest quality standards, but mishaps can happen during transit. Please take a quick photo of the item showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.
PRODUCT & SIZING
Q: How do I find my correct bikini size? A: To ensure the ultimate fit, we highly recommend checking the specific Size Chart available on each individual product page. If you are between sizes or need help picking a top/bottom ratio, feel free to reach out to our team for personalized sizing advice.
Q: How should I wash my SolvixOrlun bikini to keep it looking new? A: To preserve the fabric's elasticity and vibrant colors, we strongly recommend hand washing your bikini in cold water with a mild detergent after every use. Lay flat to dry in the shade. Avoid wringing, machine washing, tumble drying, or ironing.